NOTE: 1. CASE 2, p316~324
1. Business ethics comprises
- A) the laws and regulations that guide behavior in the world of business.
- B) the morals, values, and customs that guide behavior in general.
- C) the principles and standards that guide behavior in the world of business.
- D) the obligations businesses assume to maximize their positive impact and minimize their negative impact on stakeholders.
- E) the morals, values, and customs that parents teach their children.
2. Social responsibility is
- A) an organization’s obligation to maximize its positive effects and minimize its negative effects on stakeholders.
- B) principles and standards that guide behavior in the world of business.
- C) a business’s responsibility not to pollute the environment.
- D) a business’s responsibility to manufacture products that function properly without harming consumers.
- E) charitable contributions made by a business to enhance its image.
3. Which of the following is not one of the rights spelled out by John F.Kennedy in his Consumers’ Bill of Rights? .
- A) The right to choose
- B) The right to safety
- C) The right to be informed
- D) The right to be ethical
- E) The right to be heard
4. Business ethics was acknowledged as a field of study by business academics and practitioners in the .
- A) 1990s.
- B) 1980s.
- C) 1970s.
- D) 1960s.
- E) years prior to 1960.
5. Which statement best describes the evolution of business ethics?
- A) From a field of study to theological discussion to recognition of social issues
- B) From recognition of social issues to a field of study to theological discussion
- C) From a field of study to recognition of social issues to theological discussion
- D) From recognition of social issues to theological discussion to a field of study
- E) From theological discussion to recognition of social issues to a field of study
6. Before the 1960s, ethical issues related to business were often discussed
- A) theologically.
- B) economically.
- C) politically.
- D) sociologically.
- E) psychologically.
7. The study of business ethics is important to better understand all of the following except
- A) that a person’s own moral philosophies and decision-making experiences may not be sufficient to guide him or her in the business world.
- B) how and why people make ethical or unethical decisions.
- C) how to cope with conflicts between a person’s own values and those of the organization in which he or she works.
- D) that business ethics is merely an extension of an individual’s own personal ethics.
- E) how to identify ethical issues that arise in the business world.
8. Individuals’ personal ethics play a major role in the evaluation of business decisions only when their preferences or values
- A) differ from those of their employer.
- B) influence their performance in the workplace.
- C) are unethical.
- D) are ethical.
- E) result in negative publicity for their employer.
9. The ability of a business organization to achieve its business goals is directly affected by whether its behavior is judged to be right or wrong by
- A) society.
- B) its union members.
- C) its employees.
- D) Congress.
- E) its competitors.
10. An individual with acceptable personal ethics may not be able to handle complex business ethical issues if the individual has
- A) family concerns.
- B) an unethical boss.
- C) limited business experience.
- D) financial concerns.
- E) a marketing background.
11. The study of business ethics in North America has evolved through _____ distinct stages.
- A) five
- B) four
- C) three
- D) ten
- E) nine
12. Business professors began to teach and write about social responsibility during the
- A) 1960s.
- B) 1970s.
- C) 1980s.
- D) 1990s.
- E) 2000s.
13. To be successful, relationships with investors must rest on dependability, _____, and commitment.
- A) Profits
- B) Dividends
- C) Trust
- D) Confidence
- E) codes of ethics
14. Recently, what type of unethical behavior within business has resulted in a significant reduction of trust among the general public?
- A) Accounting fraud
- B) Environmentally unsafe practices
- C) Employee discrimination and harassment
- D) Defective products
- E) Bribery
15. Which of the following is not one of the rewards for being ethical and socially responsible in business?
- A) Greater employee commitment
- B) Greater employee turnover
- C) Improved customer trust and satisfaction
- D) Increased investor willingness to entrust funds
- E) Better financial performance
16. Employees’ perceptions of their firm as having an ethical climate lead to
- A) lack of focus on goals.
- B) negative performance.
- C) social responsibility.
- D) improved relationships with competitors.
- E) performance-enhancing outcomes.
17. When employees see honesty, respect, and trust applied frequently in the workplace, they
- A) feel less pressure to compromise ethical standards.
- B) observe less misconduct.
- C) are more satisfied with their organizations overall.
- D) feel more valued as employees.
- E) All of these
18. Investors are concerned about business ethics because they know that misconduct can
- A) foster stability.
- B) improve employee commitment.
- C) improve customer loyalty.
- D) lower stock prices.
- E) raise stock prices.
19. Most strong organizational climates focus on the core value of placing ________ interests first.
- A) customers’
- B) employees’
- C) stockholders’
- D) suppliers’
- E) distributors’
Ans: A Format: Multiple Choice Page: 21
20. In the history of business ethics, the 1990s can best be described as a time when business ethics was
- A) formalized.
- B) consolidated.
- C) institutionalized.
- D) popularized.
- E) marginalized.
21. An ethical issue is a problem, situation, or opportunity
- A) that harms consumers.
- B) that harms the environment.
- C) that requires society to choose among several actions that must be evaluated as right or wrong.
- D) that requires an individual, group, or organization to choose among several actions that must be evaluated as ethical or unethical.
- E) that requires an individual, group, or organization to choose between harming consumers or the environment and earning more profits.
22. Ethical issues in business are defined by
- A) customers.
- B) government regulators.
- C) employees.
- D) shareholders.
- E) stakeholders.
23. Which of the following statements about stakeholders is correct?
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- A) None of the external stakeholders are primary stakeholders.
- B) External stakeholders cannot be primary stakeholders.
- C) All internal stakeholders are primary stakeholders.
- D) Coop stakeholders cannot be secondary.
- E) Secondary stakeholders can be tertiary.
24. Which of the following does not represent the set of primary stakeholders of a business?
- A) Employees, customers, and investors
- B) Shareholders, the community, and the media
- C) Customers, investors, and government
- D) Employees, investors, and shareholders
- E) The community, employees, and government
25. The primary responsibility of ensuring that ethical, legal, and social standards are adhered to within a business rests with
- A) the investors.
- B) the government.
- C) the management board.
- D) the employees.
- E) the customers.
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