Fair Use Policy

Use of received written materials

Welcome to PaperHelp.org’s Fair Use Policy, the document that explains the use of the written materials our website completes. Please read the following information to be aware of all conditions.

Under this policy, you shall not specify your name on any of the written materials (hereafter called “Product”) you receive from us. Any written material we provide to you is delivered exceptionally for the purpose of giving references and providing an example of research. We in no case accept, stimulate, or consciously participate in plagiarism or any other action similar to academic cheating or scam.

Our company sticks to and observes all existing copyright laws, thus will not deliberately permit customers abuse any copyright law or perform plagiarism. Therefore, before using our services you accept and give your agreement that each Product provided to you will be given as a sample material that can be used with the purpose of research. Along with it, any message, point or idea taken by you from the written material we provided shall be properly cited to our website in case you want to include them into your own work.

We, as well as our partners or affiliates, will not be responsible for any wrong, unethical, unlawful use of any Product you obtain from us. It may be referred to plagiarism, legal claims, low grades, removal, and academic probation, losing of scholarships/rewards/subsidies/trophies/championships/posts, misfortune, suspension, including other different disciplines or judicial actions. Only the person who purchases Product at this website will be liable for each and every disciplinary action caused by the wrong, unethical, or unlawful use of the written material.

Additionally, we will not be responsible for potential lateness and/or any technical issues regarding product delivery, which may happen because of failure of the mailing server of the customer and/or Internet Service Provider of the customer.

We shall never ensure any specific mark or grade by means of the written material delivered to you. Consequently, you will not be given any refund and cannot ask for it if you were assessed badly and/or not in the way you expected.

Table of Contents

Revision Policy

Each term that is capitalized and specified below shall have the definition that is identical to those specified in the Terms of Use, except when it is specified differently.

At EduPRO.cc we take it as our goal to provide you with high-quality assistance in a timely manner. If the completed Paper does not meet your specifications, we are ready to revise it. You are eligible for up to three free revision requests as long as they adhere to the following provisions.

Instructions

As long as your revision instructions do not contradict your initial instructions, we will surely ask our writer to make the needed changes. If our Quality Assurance Departments concludes that the initial instructions of your order have been met, then the revision request will be rejected.

Submission

The revision request can be submitted with the help of the “Send for revision” button, which is available on the order page in your control panel before your order is approved.

Make sure to study your completed Paper to be able to send it for a revision yourself.

If for any reason a revision is needed after the approval of the order, please contact our Customer Support Representative and provide not only detailed revision instructions but also an appropriate time frame for the revision. If an appropriate time is not available, a revision will not be possible.

Deadline

A revision may be requested any time before the order has been approved. However, even after the approval of the order, you may request for a free revision within 7 days. If your order exceeded 20 pages, you qualify for a revision within 14 days after the approval of your order. If the first version of the Paper was delivered to you within your initial deadline, the order will be considered as delivered on time.

Number of Revisions

If your revision instructions satisfy all of the provision above, we will complete up to 3 free revisions of your order. Keep in mind that you can indicate as many revision instructions as needed when sending your order back for revision.

In case your revision request does not comply with the above-stated provisions, a new order shall be created. In this order, please specify in detail exactly what changes or updates are needed for your Paper.

Keep in mind that you have 7 days after the latest version of the order has been delivered to you to approve the order. In case we do not hear from you within these 7 days, the order is approved automatically.

Quality Evaluation Policy

Our PaperHelp.org team works hard on providing excellent quality and assistance with all your academic needs. Sometimes because of unforeseen circumstances some unpleasant situations may occur and in such cases we are ready to compensate you for the unsatisfactory experience.

In order to help our customers voice any concerns they may have regarding their order, a special procedure – Quality Evaluation – has been created. This procedure is headed by our Customer Experience Managers, whose main responsibility is to leave every single client satisfied after the completion of the Quality Evaluation of an order. To get professional and fast assistance, we recommend that you initiate the Quality Evaluation procedure with our team rather than with the payment system. The procedure comprises just several steps and is rather simple.

What do I do if I’m not satisfied with the quality of the paper I received?

Send the order for a revision.

  • Make sure to indicate specific instructions as to what you would like the writer to revise.
  • If you see that after the revision the initial writer of the order is still not delivering the paper you are looking for, then:

Ask for a different writer.

  • Clearly indicate for the new writer what should be revised and improved.
  • If you believe it will be easier for the new writer just to write the paper from scratch, let us know.

Ask for Quality Evaluation

  • In case you do not want or need a new paper and can prove that the final version delivered to you is unacceptable, ask Customer Support to send the order for Quality Evaluation.

What does Quality Evaluation mean?

During the Quality Evaluation procedure an official negotiation is held between our Customer Experience Manager and you regarding the possible refund/credit or any other compensation for the unsatisfactory experience you encountered.

When do I quality for Quality Evaluation?

  • When the order has been delivered to you but you are not satisfied with the quality and believe that a revision will not help.
  • You have approved the paper but plagiarism was detected in it. In order to qualify for a quality evaluation, you need to be able to provide official proof of plagiarism from a reliable plagiarism detection software.

Before initiating the Quality Evaluation process, make sure to first read our Terms of Use.

What are the steps to send my order for Quality Evaluation?

  1. Inform our Customer Support Representative about the problem with your order.
  2. Look through the automatically generated message and confirm that you would like to initiate the Quality Evaluation process with your Customer Experience Manager.

How long will Quality Evaluation take?

The Customer Experience Manager shall provide a resolution for your order within 14 days from the moment your order was set on the status.

Is there any way to get my order in time and avoid Quality Evaluation?

  • Make sure to quickly authorize your payment to limit the amount of possible delays with your order. Only after authorization can the writer start working on your order.
  • If possible, send an outline of what you expect so that the writer could understand exactly what you are looking for.
  • With the help of the “Preferred Writer” option, select the writer you have already worked with and with whose work you were satisfied. This can also be beneficial to retain the same writing style for all your orders.
  • Complete a daily check of any messages and notifications sent to you by our Customer Support team if it is not an urgent order. If the order is urgent, we encourage you to check your order hourly and provide timely comments and replies. Only through good communication can a masterpiece be formed. In case you want to be notified about your order with SMS update to your phone, you can add the VIP Service Extra to the order.
  • Provide your instructions with as many details as possible. The same is true for the revision instructions. If the writer understands what exactly needs to be done or changed, he will be able to update the paper in the way that you need it.
  • If you believe that a Customer Support Representative did not provide you with enough assistance to solve your problem, contact our manager directly at [email protected].

Disclaimer

Service availability

Although it is important for us to provide you with access to this website to make our writing services available for you, we will not, however, be responsible in case the website becomes not accessible for any reason within unlimited interval of time.

At any moment this website may become unavailable without any prior notification. We will not be responsible for any harm or loss caused to you as a result of the use or disability to use the website, including any information or files contained in it, and any solution made while or as a consequence of the use of this website.

Any material provided on this website incorporates our own viewpoints, which does not represent any judicial or professional advice. If you need any advice of the kind, you should seek for it from any adviser you know.

Links to other websites

Our website suggests links to external sources, which means that you will leave this website once you click on any link given here and go explicitly to the other website. However, we are not liable for any material and content published on any of the linked websites, including any links provided there on the linked website. We will not also be liable for any transfer obtained from the websites that were linked. Each link is placed for the purpose of attracting visitors to our website, which means that availability of the links on the website does not constitute that we approve the linked websites or any information published there.

Plagiarism

The level of plagiarism that is considered as acceptable in the written materials delivered by us is no higher than 10%. If any plagiarism report shows more than this percentage of plagiarism in the work, then you can send the material for a revision or even ask for money back. These cases are covered on the following pages accordingly — Money back guarantee and Revision policy.

Some information may be considered as not plagiarized and will not be counted in the percentage of the plagiarism level. Such information may include bibliographical references (including references throughout the text and/or page of bibliography at the end of the material) as well as cliché (including idiomatic expressions, connectors, standard phrases, and any other common phrase that are often used and consist of several words).

Payment

The prices listed in the table on the Prices page are specified without VAT. It will be additionally charged only for those customers who live on the territory of the European Union. It will be automatically added to the total price in the process of payment. At our website VAT is not considered as subjected to a refund as well as our one-time 5% and 10% discounts and other additional optional services like Previous writer, TOP Writer, Advanced regular writer, VIP customer service, Plagiarism report, Abstract page, Editor’s check, Sources used, Table of contents/Outline.

Requests for refund and revision

You may send a written material for a revision 3 (three) times at no additional cost. After all 3 revisions are used, you may want to ask for another one, but in this case it will be considered as a new order. You will need to place it, choose editing/proofreading service, and make a payment.

Our Quality Assurance Department may determine that your primary requirements are met to the dot and in this case we will decline your request. The request of the refund will be accepted only in the cases satisfying the criteria described on the Revision Policy page.

However, once the “Approve” button is pushed, there will be no chance to ask for money back. On this occasion you will be able to send the written material for a free revision, but only throughout 7 days since the moment the button is pushed.

To avoid any misunderstandings, you are highly recommended checking the written material before approving it.

In case the file is not readable in the available format, then you can get in touch with our Customer Support Representatives using our contacts and ask to upload the material in another format.

In case you decide to ask for a refund, you will not be allowed to use the written material as well as any other extra material you received from us while your cooperation with us. Any material is regarded as an ownership of the company and after you get a refund we will be able to make publications of those written materials elsewhere online. This means that the published written material will be easy to find by checking it through any of the existing plagiarism checkers as it will refer to our website with the links. We may make a publication of it as content and/or as a sample. We do this with one and only purpose – to protect the works written by our writers in the cases when the customer requests money back after the text material has already been written.

14 days is the period you have to push the “Approve” button, which means the order approval. The time for approval starts calculating from the minute we have uploaded the final version of the written material to your control panel. The paper will be approved automatically after this time expires.

Please take into account that you will not get back money you paid as VAT (if you are a resident of the European Union) in case you want to get your money back for the order. As we have mentioned above, VAT is not subjected to a refund. Hence, you will get only the money paid or percentage of the price listed on the Prices page.

Proofreading services

You can order editing/proofreading services on our website. When the writer starts working on this type of assignment, it is expected that he changes not more that 30% of the initial content. By proofreading we understand the check of your own written material for any orthography errors, grammar or stylistic mistakes, or the parts that were plagiarized (each written material is thoroughly checked with a plagiarism checker).

Additionally, such type of assignment does not imply that the writer rewrites the content of the material you uploaded or writes a new paper from scratch upon it. Also, when this type of services is ordered, the writer cannot be asked to rewrite the article published somewhere online for the money paid as for editing/proofreading. We consider proofreading and rewriting as two absolutely different services that require two different orders.